Q: What areas do you serve?
A: We proudly serve Philadelphia and surrounding Pennsylvania communities, including Devon, Paoli, Ardmore, Wayne, Bryn Mawr, Haverford, Villanova, Radnor, Wynnewood, West Chester, New Hope, and many more. Not sure if we cover your area? Contact us—we’re always expanding!
Q: Are you insured and bonded?
A: Yes! Morais Cleaning Services is fully insured and bonded for your complete protection and peace of mind.
Q: Are your staff background-checked?
A: Absolutely. Every member of our team undergoes thorough background checks before joining our team. Your safety and security are our top priorities.
Q: How long have you been in business?
A: Morais Cleaning Services has been proudly serving Pennsylvania families and businesses since 2022.
Q: How do I book a cleaning service?
A: Booking is easy! Call us at (267) 428 – 3663, email
contact@moraiscleaningservices.com , or fill out our online contact form. We’ll provide a free quote and schedule your service at a convenient time.
Q: How far in advance do I need to book?
A: We recommend booking 1-2 weeks in advance, especially during peak seasons (spring and summer). However, we often accommodate last-minute requests—just give us a call!
Q: Do you offer same-day or emergency cleaning?
A: While we can’t always guarantee same-day service, we do our best to accommodate urgent requests whenever possible. Contact us and we’ll see what we can do!
Q: Can I schedule recurring cleanings?
A: Yes! We offer flexible recurring schedules including weekly, bi-weekly, or monthly cleaning services at discounted rates.
Q: What if I need to reschedule or cancel?
A: We understand life happens! Please give us at least 24-48 hours notice to reschedule or cancel without any fees.
Q: How much do your services cost?
A: Pricing varies based on the size of your space, type of cleaning needed, and property condition. Contact us for a free, no-obligation quote tailored to your specific needs.
Q: Do you offer free estimates?
A: Yes! All quotes are completely free with no obligation to book.
Q: What payment methods do you accept?
A: We accept multiple convenient payment options:
Q: Do I need to be home during the cleaning?
A: No, you don’t need to be home! Many clients provide access and go about their day. We’re happy to work around your schedule.
Q: Do you bring your own cleaning supplies and equipment?
A: Yes! We arrive fully equipped with professional-grade cleaning products and all necessary equipment. If you prefer we use specific products (eco-friendly, hypoallergenic, etc.), just let us know.
Q: Can you work around my pets?
A: Yes! We love pets. Just let us know about any special instructions or areas where your pets should stay during cleaning.
Q: What is your satisfaction guarantee?
A: We stand behind our work with a 100% satisfaction guarantee. If you’re not completely happy with any aspect of our cleaning, contact us within 24 hours and we’ll return to re-clean the area at no additional charge. Your satisfaction is our priority!
Q: What if I’m not satisfied with the cleaning?
A: Simply call us within 24 hours of service completion. We’ll schedule a return visit to address any concerns and make it right—guaranteed.
Q: How can I prepare for my cleaning appointment?
A: We recommend picking up clutter, securing valuables, and letting us know about any specific areas of concern. We’ll handle the rest!
Q: What if I have a special request not listed here?
A: We love accommodating special requests! Just ask—we’re flexible and happy to customize our services to meet your unique needs.
